If you are experiencing issues with card transactions, balance errors, or physical damage to your Vanilla card, you must contact the official issuer support channels. Below you will find the verified contact lines for Canadian cardholders.

⚠️

Do Not Share Sensitive Card Details

For your own security, never write your 16-digit card number, expiry date, or CVV in email forms or share them on social media. Official representatives will only ask for the card number through secure voice prompts or dedicated forms.

Official Card Support Channels

To reach Vanilla Prepaid card services directly, use the following contact points:

  • Customer Service Phone Line (Toll-Free): 1-844-864-6929
  • Official Online Portal: vanilla-prepaid.ca
  • Mailing Address:
    Vanilla Prepaid Customer Care
    Peoples Trust Company
    Suite 1400, 888 Dunsmuir Street
    Vancouver, BC V6C 3K4

Send Us Feedback

Have a question or feedback regarding our educational guides? Use the form below to get in touch with our editorial team. Note that we cannot resolve card transaction disputes as we are an independent consumer resource.